WC111 Privacy Policy — Your Data, Protected

1Introduction

WC111 ("WC111", "we", "us", "our") is committed to protecting the privacy of every person who uses the WC111 platform. This Privacy Policy sets out in plain language how we collect your personal information, why we collect it, how it is stored and protected, who we may share it with, how long we keep it, and what rights you have as a user.

This Privacy Policy applies to all users who access WC111 through the website or mobile application, including users based in Pakistan. By registering a WC111 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.

This Privacy Policy should be read alongside WC111's Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and WC111.

2Data We Collect

WC111 collects personal information that is necessary to provide you with a working, secure, and compliant gaming account. The categories of personal data we collect include:

WC111 does not collect sensitive categories of personal data such as health information, religious beliefs, or biometric data unless you voluntarily provide such information in a support communication.

3How We Collect Your Data

WC111 collects your personal information through the following means:

• Direct Submission: Information you provide when registering your WC111 account, completing identity verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access the WC111 website or app, including your IP address, device identifiers, browser type, and session activity logs.
• Payment Providers: Confirmation data from payment processors such as JazzCash, Easypaisa, Raast, and bank transfer services following a transaction. WC111 receives only the information needed to confirm and reconcile the transaction — not your full wallet or account credentials.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies when you browse the WC111 platform. See the Cookies section below for full details.

4How We Use Your Data

WC111 uses your personal data only for legitimate purposes directly connected to operating the platform and maintaining a safe, fair experience for all users. Specifically, your data is used to:

• Create and manage your WC111 account and verify your identity and age as required.
• Process deposits and withdrawals in PKR and maintain accurate transaction records.
• Operate the games, sports betting markets, casino, bingo, and other platform features you use.
• Detect and prevent fraud, money laundering, collusion, and other prohibited activity.
• Apply responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — based on your account activity and any preferences you have set.
• Respond to your support requests, complaints, and account queries.
• Send you security alerts relating to your account, such as login notifications or unusual activity alerts.
• Send you promotional communications and bonus offers — only where you have given consent to receive them. You may withdraw this consent at any time.
• Improve the WC111 platform based on aggregated, anonymised usage data.
• Meet any legal or compliance obligations that apply to WC111's operations.

5Sharing Your Data

WC111 does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Your data may be shared only in the following limited circumstances:

• Service Providers: Third-party companies that assist WC111 in operating the platform — including payment processors, identity verification providers, IT infrastructure partners, and customer support tools. These providers are contractually obligated to handle your data only for the purposes WC111 specifies and must maintain appropriate security standards.
• Game and Content Providers: Where you play a casino game or slot title supplied by a third-party game studio, limited session and wagering data may be shared with that provider solely for the purpose of operating the game and settling results.
• Fraud Prevention and Security: WC111 may share data with fraud prevention agencies or financial crime monitoring services where there is a reasonable suspicion of fraudulent, abusive, or illegal activity linked to your account.
• Legal Requirements: WC111 may disclose your information to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or in response to a valid legal order or request.
• Business Transfers: In the event of a merger, acquisition, or transfer of WC111's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change.

All third parties with whom WC111 shares data are required to handle that data with appropriate security measures and to use it only for the purposes for which it was shared.

6Payment Data & Financial Security

WC111 supports deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. Payment transactions are processed through secure, encrypted payment gateways.

WC111 does not store your full payment card numbers, mobile wallet PINs, or online banking passwords on its own servers. Payment confirmation data — such as transaction reference numbers and amounts — is retained for accounting, fraud prevention, and withdrawal verification purposes.

When you make a payment via JazzCash or Easypaisa, your interaction with those services is additionally governed by the privacy policies of those respective platforms. WC111 receives only the information required to confirm your transaction.

7Cookies & Tracking Technologies

WC111 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the platform. Cookies are small data files stored on your device by your browser when you visit the WC111 website.

The types of cookies WC111 uses include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during an active session and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and your preferred deposit method, so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the WC111 platform, which pages are visited most, and where users encounter difficulties. This data helps WC111 improve the platform experience.
• Security and Fraud Detection Cookies: Help WC111 identify unusual activity patterns, detect automated bots, and prevent unauthorised access attempts.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance or availability of some WC111 features. WC111 does not use third-party advertising cookies or track your activity on external websites.

8Data Security

WC111 implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and WC111's servers.
• Encrypted storage of sensitive account data at rest.
• Access controls limiting which WC111 staff members can access personal data, based on role and legitimate need.
• Regular security reviews and vulnerability assessments of the WC111 platform infrastructure.
• Two-factor authentication options for user accounts to add an additional layer of login protection.
• Monitoring systems designed to detect and respond to suspicious access patterns or potential data breaches.

While WC111 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact WC111 support immediately if you suspect your account has been compromised.

9Data Retention

WC111 retains your personal data for as long as your account remains active and for a reasonable period afterwards to meet legal, regulatory, financial, and compliance obligations. Specific retention periods vary depending on the category of data:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years following account closure, in line with standard financial record-keeping requirements.
• Transaction Records: Retained for a minimum of five years following each transaction for accounting, audit, and fraud prevention purposes.
• Support Communications: Retained for up to three years following the resolution of the query, unless the communication relates to a formal dispute or legal matter, in which case it may be retained for longer.
• Technical and Log Data: Typically retained for up to 12 months, unless required for longer as part of a security investigation.
• Marketing Consent Records: Retained for the period during which you are opted in, plus a reasonable period afterwards as evidence of consent.

When personal data is no longer required and no legal obligation requires its continued retention, WC111 securely deletes or anonymises it.

10Minors & Age Verification

WC111 is strictly an adults-only platform. No person under the age of 18 is permitted to register, use, or access any part of the WC111 platform. WC111 does not knowingly collect personal data from any person under 18 years of age.

As part of the account registration and verification process, WC111 may request identity documents — including a copy of a national identity card (CNIC) — to confirm that the account holder meets the minimum age requirement. Where WC111 has reasonable grounds to believe that an account holder may be under 18, the account will be suspended and an age verification request issued immediately.

If you are a parent or guardian and believe that a minor in your care has registered a WC111 account, please contact WC111 support immediately. WC111 will investigate and, if confirmed, close the account and handle any funds in accordance with its standard procedures for underage accounts.

11Exercising Your Data Rights

As a WC111 user, you have the right to access, correct, restrict, and in certain circumstances delete the personal data WC111 holds about you. You also have the right to object to certain forms of data processing, including direct marketing.

To exercise any of your data rights, contact WC111 support through the live chat function within the platform or by writing to the support email address shown in the footer of this page. Please provide enough information in your request to allow WC111 to identify your account and understand what you are requesting.

WC111 will aim to respond to all data rights requests within a reasonable timeframe. In some cases — particularly where a request relates to data that WC111 is legally required to retain — it may not be possible to fulfil a deletion request in full. WC111 will explain the reason for any partial or declined request.

12Changes to This Privacy Policy

WC111 reserves the right to update this Privacy Policy at any time to reflect changes in how we operate, changes in the services we offer, or to address evolving best practices in data protection. When material changes are made, WC111 will notify registered users via the email address on their account and/or through a notice on the WC111 platform before the updated policy takes effect.

The date at the top of this page shows when the policy was last reviewed. WC111 recommends that you review this Privacy Policy periodically so that you remain informed about how your data is being handled. Continued use of WC111 following the effective date of an updated Privacy Policy constitutes acceptance of the updated terms.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how WC111 has handled your personal information, please get in touch with the WC111 support team. We are available 24 hours a day, seven days a week via the live chat function within the platform.

For formal privacy-related requests — including access requests, deletion requests, or complaints about data handling — please use the support email address shown in the footer of this page. WC111 takes all privacy concerns seriously and will respond to written privacy enquiries within 5 business days of receipt.